Case Analysis (Training Class) HR Study Example | Topics and Well Written Essays - 500 words

depth psychology (Training Class) HR - Case Study ExampleOther objectives include create trainees understanding of their behavior and its personal effects on the customers, developing an effective language style that yields to a positive customers response, and developing a good CSS customer relationship. Knowledge, skill, & abilities (KSAs) are very important for any job applicant, whereby, knowledge determines the enumerate of information that one has accumulated, for instance customer service skills. On the other hand, skills involve manipulation of raft or data manually, either verbally or mentally, for instance proficiency in communication. Lastly, abilities are the powers entailed in performing a certain task at a particular time to solve problems amicably (Participant guide, 2006). Based on the training objectives provide a training agenda, indicating the time allocated and order of modules in your program. client Service Training Program this is a four-week training progr am. Modules week 1-4 Time 5.00 pm- 7pm communication skills workweek 1 Customer handling techniques managing the customers expectations Week 2 Effective problem solving techniques Week 3 Developing customer relationships Week 4 For each module, describe the goals of the module and the training methods you leave alone use to accomplish it.